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Ksvxj reviews household shelving returns by matching the ordered frame system, shelf or tray layout, assembled dimensions, base hardware, safety parts, and requested outcome to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A shelving-unit return must include every listed shelf, tray, board, post, upright, side frame, brace, sleeve, foot, caster, handle, bracket, anti-tip part, fastener, tool, guide, and other supplied component for that SKU. For household shelving orders, support review may refer to assembled dimensions, tier and shelf count, frame and shelf materials, post or side-frame geometry, braces, feet or casters, handle, anti-tip parts, fasteners, finish, and complete component condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective shelving return must remain new, clean, dry, unaltered, and free from stored-item marks, scratches, dents, chips, bent wire or frame parts, caster wear, wall-installation marks, stripped threads, missing hardware, coating damage, moisture swelling, adhesive residue, and assembly wear. Opening the parcel and inventorying components indoors on a clean, dry surface does not by itself prevent a return. Fully assembled or wall-attached units are eligible as new-condition returns only when they can be disassembled without marks or damage and every original component remains complete.
For an approved shelving return, separate shelves, boards, trays, posts, frames, braces, handles, feet, and casters with clean protective dividers so metal edges and hardware cannot mark another surface. Place sleeves, bolts, brackets, anti-tip parts, tools, and other small components in a sealed labelled pouch inside the same sturdy outer carton; keep engineered-wood edges dry and protect caster stems and locking pedals from impact. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the complete component set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@ksvxj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 5830 Stirling Road, Hollywood, FL 33021, United States.
In the first email, identify the SKU and state whether the request concerns delivery damage, overall dimensions, shelf or tray count, board or wire surface, post, side frame, brace, foot, caster, lock, handle, sleeve, anti-tip hardware, fastener, finish, or a missing component. For visible transit damage or an incorrect part, clear photographs of the unused affected component and parcel can help us compare the delivery with the packing record.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available shelving unit after the complete original component set is approved for return. Overall dimensions, tier count, shelf depth, frame and shelf materials, feet or caster format, product net weight, price, and availability may differ and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@ksvxj.shop or +1 (386) 289-0585. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).